Privacy Policy
Last Updated: Sep 16, 2025
Welcome to Hotel Royal Oak (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect and process the following personal data:
Contact Information: name, postal address, email address, telephone number.
Booking & Reservation Information: check-in/check-out dates, room preferences, payment details, special requests.
Device & Usage Data: IP address, browser type, device type, pages visited, time spent, referring/exit pages.
Location Data (if you permit it), especially if using mobile services or location-enabled features.
Communication Data: messages, calls, or emails between you and Hotel Royal Oak (including customer service).
Marketing & Preferences Data: whether you have signed up for our newsletter, loyalty program, or offers; your preferences in communications.
2. How We Use Your Information
We use your personal data for purposes including:
To process and manage your reservation, stay, and any related services.
To communicate with you about bookings, confirmations, special requests, and customer service.
To send you promotional offers, newsletters, or other marketing communications (if you have opted in).
To provide you with a secure and personalized experience (e.g. use of Bluetooth keys, mobile drink orders, etc.).
To improve our website, services, facilities, and user experience.
To comply with legal obligations or protect our rights.
3. Sharing and Disclosure
We do not sell your personal information. We may share your information in limited circumstances:
Service Providers & Third Parties: with vendors who help us with reservation systems, payment processing, email distribution, website hosting, customer support, etc.
Affiliates & Partners: for marketing or loyalty program purposes, if you have consented.
Legal Requirements: when required by law or to protect legal rights, property, or safety.
Business Transfers: in case Hotel Royal Oak is involved in a merger, acquisition, or asset sale, customer information may be one of the transferred assets (under confidentiality).
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Understand how you use our site (analytics).
Remember your preferences (e.g. language, room preferences).
Provide features such as Bluetooth key integration, mobile ordering, etc.
Personalize advertising and offers (if you have opted in).
You can usually control cookies through your browser settings. Please note that disabling some cookies may affect how the site functions.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access the personal data we hold about you.
Correct or update your data.
Request deletion (“right to be forgotten”).
Restrict or object to certain processing (e.g., direct marketing).
Data portability (to receive your data in a usable format).
Withdraw consent (where we rely on consent).
To exercise these rights, please contact us using the details below.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, change, or destruction. Examples include encryption, secure servers, restricted access, etc. However, no method of electronic transmission or storage is 100% secure; we can’t guarantee absolute security.
7. Retention of Data
We will retain your personal data only as long as necessary for the purposes for which it was collected, including for satisfying any legal, regulatory, tax, accounting, or reporting requirements.
If you request deletion of your data, we will follow our internal review and legal obligations before removing it.
8. International Transfers
Your data may be stored and processed outside your country of residence, where data protection laws may be different. When transferring data internationally, we ensure adequate safeguards (such as contracts, standard clauses) are in place.
9. Children
Our services are not intended for children under [13 / 16 / applicable age as per local law]. We do not knowingly collect personal data from minors without parental consent. If we become aware we have collected data from a minor unlawfully, we will delete it.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date above. We encourage you to review this page periodically to stay informed of how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:
Hotel Royal Oak
811 East 11 Mile Rd, Royal Oak MI, 48067
Email: Stay@hotelroyaloak.com
Phone: (248)-547-9770